Support » Frequently Asked Questions

Frequently Asked Questions

Is Playground Sessions only for beginners?

Playground Sessions is a great program for anyone. Whether you've never touched a piano or keyboard before, are returning to the piano after being away for a while, or are an experienced musician who’s looking for fresh arrangements, Playground has something for everyone.

Playground can also be used to supplement lessons you're already taking, strengthening your abilities and developing vital skills like playing by ear. Because everyone has varying degrees of experience and music understanding, our lessons are arranged at three levels of difficulty - Rookie, Intermediate and Advanced. We realize that categorizing everyone into only three skill levels is still broad so within each level we also grade each song as Easy, Moderate or Hard.

How much does a Playground Sessions membership cost?

For membership pricing information, please refer here: http://playgroundsessions.com/register

As part of your membership price, you’ll get full access to the Playground software and community, all Bootcamp lessons for free, and discounts on songs and sheet music. Lifetime members also get $40 in free songs when signing up, Annual members get $20 in free songs and Monthly members get $8 in free songs.

When new software versions are available you'll be prompted within the application to upgrade. All software upgrades are free.

Are prices displayed in US dollars?

Yes. All of our pricing is displayed in US dollars.

Is there a free trial?

Playground Sessions does not have a free trial of its software because we need to pay artists and songwriters fairly for the music we license. However, we do have a 30 day money back guarantee if you are not 100% satisfied with all aspects of your Playground experience.

What do I get with a Playground Sessions membership?

As a Playground Sessions member, you’ll gain full access to all of our Rookie, Intermediate and Advanced lessons complete with hours of video tutorials and hundreds of interactive lessons. There you’ll learn how to read sheet music, how to play chords, how to play by ear, and everything else needed to play the piano.

Our lessons take a unique approach by teaching you music concepts using popular songs that you know and love. Rather than learning the fundamentals using old begotten songs as your examples, everything is delivered through the lense of popular music, making it more engaging and fun.

Along with that, you'll also receive discounts (up to 60%) on individual song video tutorials, interactive sheet music, and printable sheet music, as well as free song credits. Visit our membership page for exact discount prices: http://playgroundsessions.com/register

What's the difference between being a member and a non-member?

A Playground membership is ideal for someone who is just starting out on the piano, one who has been away from the piano for a while and would like a refresher course, or for an experienced player who wants to use our technology and content to brush up on his skills. Playground members get access to our hours of video tutorials and hundreds of interactive sheet music. in addition to our lessons, members also get additional functionality and up to 60% discounts on songs.

A non-member is a user whose membership has expired, or a user who has bought music from our Song Store without buying a membership. Non-members get access to our interactive sheet music, progress charts and our scoring and badging features. However non-members do not get access to an of our lessons and they must pay full price for songs from our store.

Can I upgrade or change my membership after signing up?

Yes. You can change your membership at any time. To change your membership, simply visit our website and buy your desired membership: https://playgroundsessions.com/register

When changing memberships, your new membership will begin when your previous membership ends (i.e. if upgrading from a Monthly membership to an Annual membership, the Annual term will not begin until the Monthly membership has expired).

Can I cancel at any time?

Yes. Once signing up for a subscription, you can cancel your membership at any time. To cancel your membership, visit the “My Account” page and disable the auto-renew setting: https://playgroundsessions.com/my-account

What's your refund policy?

Playground Sessions has a 30-day money back guarantee on all memberships. If you are not 100% satisfied with your Playground Sessions experience within the first 30 days of signing up, we’ll issue a full refund. (**Refunds are only applicable to the cost of your membership. If purchasing a keyboard bundle, we do not issue a refund for the cost of the keyboard nor its shipment**)

Can I use Playground Sessions if I am not in the U.S. or don’t speak English?

Playground Sessions is available for download anywhere in the world.

David’s instructions in video tutorials and in interactive lessons are in English, however, the instructions are delivered in a way that’s easy to understand.

Can I order a keyboard bundle outside of the U.S.?

No. Our keyboards currently only ship to addresses within the contiguous U.S. (excludes Hawaii and Alaska).

I have multiple family members who want to sign up. Do we each need our own account? Do you offer a Family Plan?

If looking to sign up multiple users, we recommend signing up with our Family Plan. With a Family Plan, each user is given his own account and can therefore track his own progress, earn his own scores, badges and rewards, and build his own library of songs. Having separate accounts with our Family Plan makes the learning experience personalized to each user.

When signing up with our Family Plan, each user will purchase his own separate account. The first account is paid for at regular price and all additional accounts are 50% off.

Family Plan discounts are only available for Annual and Lifetime memberships and all memberships within a Family Plan must be the same tier (all Annual users, or all Lifetime users).

To sign up for a Family Plan, contact us at support@playgroundsessions.com and we’ll get you set up.

I’m a teacher and would like to use playground in my classroom. How do I get set up?

If you’re a teacher, or a private instructor, who would like to request information about using Playground Sessions with your students, email us at support@playgroundsessions.com and we’ll help you get set up.

Does Playground Sessions work on a desktop and laptop?

Yes. Playground Sessions works on desktop and laptop computers for Mac and PC operating systems. Playground also works on iPad tablets.

Does Playground Work on the iPad?

Yes. Playground Sessions does have an iPad app. To install the iPad version, visit the Apple App Store from your tablet, then search for “Playground Sessions”.

Access to the full iPad version is free with your membership.

**The current iPad version doesn’t have any video lessons - they’ll be added in a future update.**

What are the system requirements?

Click here to view our system requirements: http://playgroundsessions.com/support/system-requirements

How many devices can I have Playground installed on?

Playground Sessions can be installed and used on up to two devices at any time. You can manage your device installations here: https://playgroundsessions.com/my-account/installations

Can I use Playground Sessions with an acoustic piano, or do I need a keyboard?

Playground can be used with an acoustic piano, however, the experience will not be as good as with a digital piano/keyboard. One of the biggest elements of Playground is its interactivity - the ability to provide real-time feedback as you’re playing, the ability to earn points and badges, and the ability to share and record your performances. For the interactivity features of Playground to work, your keyboard will need to be connected to your computer or iPad. For this reason we recommend using a digital piano/keyboard with a MIDI or USB to Host port.

If you prefer to use an acoustic piano, you can still follow along with our video lessons, play our interactive sheet music, and print out our songs, however, you won’t be able to utilize our interactive features.

What size and type of keyboard do I need?

Most keyboards come in four standard sizes: 49 keys, 61 keys, 72 keys, and 88 keys. While a keyboard with 88 keys will most resemble a real piano (real pianos have 88 keys), a 49-key keyboard is all you’ll need to play our Rookie and Intermediate songs and lessons. Many of our Advanced songs can also be played on a 49-key keyboard, however, the few that can’t will require a 61-key keyboard.

You’ll also need to make sure that your keyboard has a USB to Host port, or a MIDI port. Most keyboards made within the last 10 years will have at least one of these two ports.

Do I have to be online to use Playground Sessions?

Playground can be used both online and offline. An internet connection is needed to download the application, to download song and Bootcamp lessons, and to use the social features such as posting scores to Facebook and Twitter.

Once a song or Bootcamp lesson has been downloaded, you can access it offline.

How often will new Song lessons or Bootcamp lessons be added to the application?

New songs are added every week to keep the library current and filled with songs that our users are requesting.

We also add new Bootcamp lessons across the Rookie, Intermediate and Advanced tours regularly. New Bootcamp lessons are free with your membership.

Can I suggest songs I want to learn?

Absolutely! We’d love to hear your requests. You can suggest songs you want to learn by adding them to our forum here: http://forums.playgroundsessions.com/viewforum.php?f=4

Can I print out sheet music?

Any song that you’ve downloaded in Playground Sessions can be printed up to 3 times. You can also print songs that you’ve purchased, directly from our website here: https://playgroundsessions.com/my-account/print-lessons

Can I print Bootcamp lessons?

Bootcamp lessons cannot currently be printed. This feature will be added in the near future.

How are Scores calculated?

As you practice, perform, and learn inside Playground Sessions, you earn Playground Points. Playground Points are earned in three ways: by spending time actively learning in the application, by improving your accuracy in practice mode, and by performing an entire song in performance mode.

When you perform a song, you will get a Song Score based on your accuracy, plus you will receive bonus points for playing long stretches without any mistakes.

How do I earn Badges?

There are all sort of different ways to earn Playground badges - the best way to find out how is to jump in and begin playing! Some of the ways you can add to your badge collection include spending time practicing, improving your accuracy, advancing to new levels, getting 5 stars on songs in performance mode, mastering a section of a song with either your right hand, left hand or both hands...and many more ways!

How do I report bugs/errors, or make suggestions to improve the product?

You can report bugs/errors, or make suggestions from within the app by clicking on Help > Report an Issue.

To report bugs/errors, or make suggestions from outside of the app, please send an email to support@playgroundsessions.com.

What happens if I download the iPad version before signing up for a membership?

You can download the iPad version from the App Store before purchasing a membership. When doing this, you’ll be given limited content to play.

To gain full access to our content on your tablet, you would need to sign up for a membership. You can sign up for a membership here: https://playgroundsessions.com/register

Does the iPad count towards my 2 device download limit?

Yes. The iPad does count towards your 2 device downloads limit. To manage your device downloads, click here: https://playgroundsessions.com/my-account/installations

What do I need to use Playground on my iPad?

To connect your keyboard to your iPad, you will need:

From your keyboard, you’ll connect the MIDI-to-USB, or USB cable to the Lightning to USB Adapter, then connect the Lighting to USB Adapter to your tablet.

What do I do if my keyboard isn't being detected by Playground?

If your keyboard isn't being detected, turn off the keyboard, unplug it from your computer and close Playground Sessions. Once Playground is closed, plug your keyboard back into your computer while the keyboard is turned off. Turn on the keyboard then re-launch Playground.

If you still don't see your keyboard listed, then you most likely need to download the driver specific to your keyboard’s make and model. Many keyboards require a driver to be downloaded to your computer to allow the computer to recognize its MIDI functionality. This is a requirement of the keyboard manufacturers, such as Yamaha, and not a Playground Sessions requirement.

If using a Yamaha keyboard, click here then install the driver that corresponds with your computer’s operating system: http://download.yamaha.com/usb_midi/index.html

If using a non-Yamaha keyboard, please visit your keyboard manufacturer’s website for the latest downloadable driver.

Why is my download so slow?

Download times largely depend on your internet connection strength, internet speed, and the number of devices that are using the internet at the time of the download. If experiencing a slower than desireable download speed, stop the download, then try the following before resuming the download:

  • Disconnect all other devices from the internet (cell phone, tablet, game console, printer, etc.)
  • Close all unnecessary browser tabs and programs on your computer
  • Turn your router off, then back on to reset its signal
  • Avoid using WiFi for the download by plugging your computer directly into your modem using an ethernet cable
  • Restart your computer
I am experiencing latency, a delay between when I push a key and when I hear and see it played. What do I do about that?

First, please confirm your computer’s specs meet our system requirements listed here: http://playgroundsessions.com/support/system-requirements

If your specs meet our requirements and you are using Windows XP, do the following:

  • Open the app and go to Edit > User Settings > Audio Devices
  • In the Device dropdown, select ASIO

Depending on your setup, you may have to download ASIO before you’re able to select it. To download ASIO, click here: http://www.asio4all.com/

If you still experience latency after following these steps, contact us at support@playgroundsessions.com

I can't remember my username/password. How do I sign in?

If you have forgotten your username or password, you can reset it by clicking the “Forgot your Password?” link in the “Existing User” signin box here: https://playgroundsessions.com/login

I’m trying to add playground to my computer but it says my computer limit is reached. What gives?

Each user is allowed to have Playground installed on up to 2 devices at any time. If you’re receiving this message it is because your latest installation exceeds your install limit. To deactivate a current installation to free up an installation for another device, deactive one of your installations here: https://playgroundsessions.com/my-account/installations

One of my lessons just stays queued. How do I fix this?

To fix a queued lesson, uninstall the lesson then re-install it following these steps:

  1. Open your Playground Sessions app and log in
  2. At the top of your screen, click on Edit > Manage My Lessons
  3. On the new screen, find this lesson, click on it, then click on “Uninstall Lesson”
  4. Close and then reopen your app
  5. Download this lesson again
When logging into my account, I see my account information but I can't find the lessons. Help!

If you’re logged into your account and see your account information and none of the lessons, then you’re logged into your account on our website. To access our lessons, you’ll need to be logged into your account in the downloaded application.

If you’ve already downloaded the application onto your computer, search your computer’s applications to find and open Playground Sessions.

If you haven’t yet downloaded the application, you can do so by clicking here: https://playgroundsessions.com/support/downloads